Frequently Asked Questions
1 minutes read
What forms of payment do you accept?
We support PayPal and all the major credit cards such as Visa, Mastercard, Maestro, American Express, etc. You can pay without the need to signup via PayPal.
Can I change plans?
Yes, you can change your plan at any time. Upon switching plans, your current subscription will be cancelled immediately.
Can I cancel my subscription?
Yes, you can cancel your subscription at any time. You'll continue to have access to the features you've paid for until the end of your billing cycle.
What happens when my subscription expires?
Once your subscription expires, you'll lose access to all the subscription features.
What if I need help?
We do not guarantee support for the free version, but drop us an email to firstname.lastname@example.org and we'll do our best.
How can I update my bio link?
Just open the favorite social app, go to your profile, edit and place the url we have generated in your link. It's that simple.
Should I put this link also in my IG posts?
No! That's against IG's T&C. It ruins your followers' experience and is useless since you can not "tap" on it.
Can I remove links?
Of course! At any time just log in to igbio.co and remove/edit/add everything you want!
What is a Project?
Project is the way we call our workspaces. You can group your Biolinks inside them, that way you can have a more organized dashboard where you can separate your personal stuff from clients, or if you are an agency, group your clients on different spaces for better tracking and reporting.
What is a Biolink?
That’s the name your profile page receives. When you create a new page for sharing on your IG/TikTok/Twitter/etc. bio, you are creating a Biolink.
Are links on my Biolink pages really unlimited?
Yes! Of course! We will only charge you for extra features on paid plans, but we won’t limit the amount of links you can use on each Biolink. That’s up to you!